Knowledgebase
Login Issue
Posted by Sophie G on 14 May 2015 07:58 AM

If you cannot login to your account at all try to reset your password by following this link - http://www.photobookshop.com.au/customer/mypassword 

If you're in an infinite loop (this is when you login, it goes to the next screen and then jumps back to the login screen again) try to install Google Chrome and set this as your default browser.
 
You can download Google Chrome from here http://www.google.com/chrome (we have experienced some issues with compatibility with Internet Explorer).
 
If neither of these options work please call or email us and we can reset your account. 
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